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Customer responsiveness by management software provider helps private practice keep faith with systems integration software – Part two

In this, the concluding part of the 78 Harley Street clinic case study; Tony Bernstein, the practice manager, explains how ‘PPM’ – Private Practice Manager has enabled improved administration and financial efficiency. If you missed it, you can read the first part here.

“I could say that I grew up with PPM Software,” Bernstein explained. “I had previously seen other systems and dreaded using them in this practice. What’s more, the great thing about PPM Software is that the team conducts an annual review and always takes into consideration the observations we make. Then it applies those considerations to the software and makes changes without further charges. With each year that’s passed we’ve seen more and more improvements, mirroring our facility’s changing needs.”

“The software is incredibly easy and it evolves all the time, to cope with changes in practice, technology and insurance requirements. “We experienced no problems after the installation... Well maybe just one, but it was my fault! Even then, I spoke to the team at PPM Software on the telephone and they guided me through the process correctly, showing me where I went wrong.”

“PPM is basically as good as it gets in terms of private practice administrative activities. We are looking at going paperless within the next few years and we believe that this software is the best method of achieving that. I recommend it wholeheartedly and wouldn’t want to work with anything else. Also, the customer service is great value,” said Bernstein.

Bernstein also added, “The biggest threat for any practice is when a computer goes down. If the screen goes blue, the support team at PPM Software first tries to “talk the panic down” and then takes you through the various recovery steps. No matter how complicated the issue, they have always had a solution to the problem for us.”

The fear that integration will be complicated is one of the biggest reasons that private medical practices don’t introduce this kind of management software. The customer service standards at PPM Software are intended to help take away some of that nervousness. For instance the company has a help desk that is open from nine to five on every working day. The bottom line is making the software as easy to use and simple to learn as possible. By achieving this, PPM Software can help take the panic out of private practice management.

Enquire before Christmas 2011 and receive a free subscription to Independent Practitioner Today.

Photo courtesy of Ambro / FreeDigitalPhotos.net

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Practice made perfect with PPM



PPM Sofware -the epitome of flexibility

Management software provider’s customer support alleviates panic in private practice – Part one

One of the greatest threats for any private practice is an IT system meltdown. The associated downtime and data retrieval costs are enough to give serious headaches to any practice manager. The biggest threat is that the practice manager can panic when something goes wrong with their administrative, financial or management systems. Here, in the first part of a two part series, Tom Hunt, managing director of private practice management software provider PPM Software, explains how the company’s approach to customer support has helped the 78 Harley Street clinic avoid this kind of problem.

The 78 Harley Street Clinic in London is a multidisciplinary practice offering world-class healthcare services for cardiology, ophthalmology and general surgery patients. Tony Bernstein, the practice manager has been looking after the clinic for more than seven years.

In order to make administrative work more efficient and straightforward, he needed a system that would incorporate all of the back office functions necessary to perform at the highest level. As a result, when Bernstein first joined the practice he decided to implement ‘PPM’ - Private Practice Manager and hasn’t looked back since.

‘PPM’ - Private Practice Manager provides a complete solution for the administration and financial control of a private practice. The software offers immediate access to the practice’s aged-debtors position and meets the specification required for sending claims via the Internet (EDI). Moreover, the system can significantly reduce the time it takes to produce invoices, statements and reminders. Full integration with Word and the facility to scan in documents and digital photographs are other key benefits. It also features calendar management functionality and can be used to communicate with patients via e-mail, text message or letter.

“Seven years ago I was asked to set up a cardiology practice and after some research I discovered PPM Software,” recalls Bernstein. “We quickly realised that everyone associated with the practice was already familiar with the system. This was of great help, as it saved a lot of training time, which would otherwise have been required. The software is really easy to manoeuvre and highly intuitive. Plus, it looks good, and who doesn’t like to use a system with an attractive and user-friendly interface?” continued Bernstein.

Thanks for reading the first part of the Harley Street clinic case study series. Don’t forget to log on next week to read the conclusion, where Tony Bernstein offers more insight into the benefits of switching to ‘PPM’ – Private Practice Manager software. Enquire before Christmas 2011 and receive a free subscription to Independent Practitioner Today.

Photo courtesy of Stuart Miles / FreeDigitalPhotos.net

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