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| PPM Sofware-saving you money |
In this, the concluding part of the 78 Harley Street clinic case study; Tony Bernstein, the practice manager, explains how ‘PPM’ – Private Practice Manager has enabled improved administration and financial efficiency. If you missed it, you can read the first part here.
“I could say that I grew up with PPM Software,” Bernstein explained. “I had previously seen other systems and dreaded using them in this practice. What’s more, the great thing about PPM Software is that the team conducts an annual review and always takes into consideration the observations we make. Then it applies those considerations to the software and makes changes without further charges. With each year that’s passed we’ve seen more and more improvements, mirroring our facility’s changing needs.”
“The software is incredibly easy and it evolves all the time, to cope with changes in practice, technology and insurance requirements. “We experienced no problems after the installation... Well maybe just one, but it was my fault! Even then, I spoke to the team at PPM Software on the telephone and they guided me through the process correctly, showing me where I went wrong.”
“PPM is basically as good as it gets in terms of private practice administrative activities. We are looking at going paperless within the next few years and we believe that this software is the best method of achieving that. I recommend it wholeheartedly and wouldn’t want to work with anything else. Also, the customer service is great value,” said Bernstein.
Bernstein also added, “The biggest threat for any practice is when a computer goes down. If the screen goes blue, the support team at PPM Software first tries to “talk the panic down” and then takes you through the various recovery steps. No matter how complicated the issue, they have always had a solution to the problem for us.”
The fear that integration will be complicated is one of the biggest reasons that private medical practices don’t introduce this kind of management software. The customer service standards at PPM Software are intended to help take away some of that nervousness. For instance the company has a help desk that is open from nine to five on every working day. The bottom line is making the software as easy to use and simple to learn as possible. By achieving this, PPM Software can help take the panic out of private practice management.
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Photo courtesy of Ambro / FreeDigitalPhotos.net
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