Management software provider’s customer support alleviates panic in private practice – Part one
One of the greatest threats for any private practice is an IT system meltdown. The associated downtime and data retrieval costs are enough to give serious headaches to any practice manager. The biggest threat is that the practice manager can panic when something goes wrong with their administrative, financial or management systems. Here, in the first part of a two part series, Tom Hunt, managing director of private practice management software provider PPM Software, explains how the company’s approach to customer support has helped the 78 Harley Street clinic avoid this kind of problem.
The 78 Harley Street Clinic in London is a multidisciplinary practice offering world-class healthcare services for cardiology, ophthalmology and general surgery patients. Tony Bernstein, the practice manager has been looking after the clinic for more than seven years.
In order to make administrative work more efficient and straightforward, he needed a system that would incorporate all of the back office functions necessary to perform at the highest level. As a result, when Bernstein first joined the practice he decided to implement ‘PPM’ - Private Practice Manager and hasn’t looked back since.
‘PPM’ - Private Practice Manager provides a complete solution for the administration and financial control of a private practice. The software offers immediate access to the practice’s aged-debtors position and meets the specification required for sending claims via the Internet (EDI). Moreover, the system can significantly reduce the time it takes to produce invoices, statements and reminders. Full integration with Word and the facility to scan in documents and digital photographs are other key benefits. It also features calendar management functionality and can be used to communicate with patients via e-mail, text message or letter.
“Seven years ago I was asked to set up a cardiology practice and after some research I discovered PPM Software,” recalls Bernstein. “We quickly realised that everyone associated with the practice was already familiar with the system. This was of great help, as it saved a lot of training time, which would otherwise have been required. The software is really easy to manoeuvre and highly intuitive. Plus, it looks good, and who doesn’t like to use a system with an attractive and user-friendly interface?” continued Bernstein.
Thanks for reading the first part of the Harley Street clinic case study series. Don’t forget to log on next week to read the conclusion, where Tony Bernstein offers more insight into the benefits of switching to ‘PPM’ – Private Practice Manager software. Enquire before Christmas 2011 and receive a free subscription to Independent Practitioner Today.
Subscribe to receive our Blog via e-mail
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One of the greatest threats for any private practice is an IT system meltdown. The associated downtime and data retrieval costs are enough to give serious headaches to any practice manager. The biggest threat is that the practice manager can panic when something goes wrong with their administrative, financial or management systems. Here, in the first part of a two part series, Tom Hunt, managing director of private practice management software provider PPM Software, explains how the company’s approach to customer support has helped the 78 Harley Street clinic avoid this kind of problem.
The 78 Harley Street Clinic in London is a multidisciplinary practice offering world-class healthcare services for cardiology, ophthalmology and general surgery patients. Tony Bernstein, the practice manager has been looking after the clinic for more than seven years.
In order to make administrative work more efficient and straightforward, he needed a system that would incorporate all of the back office functions necessary to perform at the highest level. As a result, when Bernstein first joined the practice he decided to implement ‘PPM’ - Private Practice Manager and hasn’t looked back since.
‘PPM’ - Private Practice Manager provides a complete solution for the administration and financial control of a private practice. The software offers immediate access to the practice’s aged-debtors position and meets the specification required for sending claims via the Internet (EDI). Moreover, the system can significantly reduce the time it takes to produce invoices, statements and reminders. Full integration with Word and the facility to scan in documents and digital photographs are other key benefits. It also features calendar management functionality and can be used to communicate with patients via e-mail, text message or letter.
“Seven years ago I was asked to set up a cardiology practice and after some research I discovered PPM Software,” recalls Bernstein. “We quickly realised that everyone associated with the practice was already familiar with the system. This was of great help, as it saved a lot of training time, which would otherwise have been required. The software is really easy to manoeuvre and highly intuitive. Plus, it looks good, and who doesn’t like to use a system with an attractive and user-friendly interface?” continued Bernstein.
Thanks for reading the first part of the Harley Street clinic case study series. Don’t forget to log on next week to read the conclusion, where Tony Bernstein offers more insight into the benefits of switching to ‘PPM’ – Private Practice Manager software. Enquire before Christmas 2011 and receive a free subscription to Independent Practitioner Today.
Subscribe to receive our Blog via e-mail
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